Refund policy

RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract within 14 days without giving any reason. the

The cancellation period is 14 days from the day on which you or a third party named by you who is not the

is the carrier who has taken possession of the goods. In order to exercise your right of withdrawal, you must

IWA, c / o IWA GBR, KIirchenstrasse 75, 81675 Munich, E-Mail: contact@iwa-jewelry.com, by

a clear statement (e.g. a letter sent by post or e-mail) about your

decision to revoke this contract. To meet the cancellation deadline, it is sufficient

that you send the communication about the exercise of the right of withdrawal before the end of the withdrawal period.

You can use the attached model withdrawal form for this, but this is not mandatory

is.

CONSEQUENCES OF REVOCATION

If you revoke this contract, we will owe you all payments that we have received from you,

including delivery costs (with the exception of the additional costs resulting from the fact that

You have chosen a different type of delivery than the cheapest standard delivery offered by us

have), immediately and at the latest within 14 days from the day on which the

notification of your revocation of this contract has been received by us. for this refund

we use the same means of payment that you used in the original transaction

unless something else was expressly agreed with you; In no case will you because of this

Refund fees charged. We can refuse the refund until we get the goods back

received back or until you have provided proof that you have sent back the goods,

whichever is earlier. You have the goods immediately and in any case

no later than 14 days from the day on which you inform us of the cancellation of this contract

teach you to return or hand over to us. The deadline is met if you return the goods

expiry of the period of 14 days. You bear the direct costs of returning the

Were. You only have to pay for any loss in value of the goods if this loss in value

on one to check the nature, properties and functionality of the goods

necessary handling of it.

 

Returns:

You can return unused goods to us within 14 days. lie with a return

the return shipping costs on the buyer's side. With this we want to raise awareness of delivery routes

wake up and thus minimize the return routes.

If you want to return your order to us, please note the following points:

 

1. Print out and fill out the return slip

You can find the return slip here (Shopify template). Fill it out and put it on yours

return so that we can allocate your shipment to you later.

1. Packaging and condition of the goods

Pack the items well to avoid damage in transit. It is best to use the package for this

and the packing materials you received from us. Please make sure that the

returned items are unused and in their original condition in order for us to issue a full refund

be able. Items returned to us broken or used cannot be refunded.

1. Franking of the return

Please make sure that your return has sufficient postage. In the case of goods returned freight collect

Parcels and insufficiently franked parcels will be charged the applicable penalty fee by DHL

of €15 will be deducted from the credit of the return.

In addition, we advise you to use insured shipping. On the one hand you can do your return

pursue. On the other hand, in case of loss, your shipment is covered by your shipping service provider

insured.

If you paid with Paypal, you can check the return costs from Paypal up to 12 times a year

refund. You can find all information about this at:

https://www.paypal.com/de/webapps/mpp/refunded-returns

Return address is:

Scholtz & Milet GbR

c / o IWA

Kirchenstrasse 75

81675 Munich

Germany

After we have processed your return, you will receive one from us

confirmation mail. You will receive a refund for the returned items within 14 working days

after the confirmation email has been sent, using the payment method you used for your purchase.