Shipping & Returns
Switzerland*: from €15
*Orders are calculated without sales tax
Import to third countries
When shipping to non-EU countries (e.g. Switzerland), the recipient may incur customs duties.
Please inform yourself about this at the responsible customs authority. Additional applicable customs fees are not included in our shipping costs. Please note that customs fees are per package and not accrue per order. We try to pack the packages as efficiently as possible. Through the weight restrictions per package must apply to larger orders but on multiple packages be divided.
You can return unused goods to us within 14 days. the return shipping costs lie on the buyer's side. With this we want to raise awareness of delivery routes wake up and thus minimize the return routes.
If you want to return your order to us, please note the following points:
- Print out the return slip
You can find the return slip here (template Shopify). Fill it out and put it on yours
return so that we can allocate your shipment to you later.
- Packaging and condition of the goods
Pack the items well to avoid damage in transit. It is best to use the package for this
and the packing materials you received from us. Please make sure that the
returned items are unused and in their original condition in order for us to issue a full refund be able. Items returned to us broken or used cannot be refunded.
- Franking of the return
Please make sure that your return is sufficiently franked. In the case of items returned freight collect
Parcels and insufficiently franked parcels will be charged the applicable penalty fee by DHL of €15 will be deducted from the credit of the return.
In addition, we advise you to use insured shipping. On the one hand you can do your return pursue. On the other hand, in case of loss, your shipment is covered by your shipping service provider insured.
If you paid with Paypal, you can check the return costs from Paypal up to 12 times a year
refund. You can find all information about this at:
Return address is:
Scholtz & Mileti Gbr
c / o IWA
After we have processed your return, you will receive one from us confirmation mail. You will receive a refund for the returned items within 14 working days after the confirmation email has been sent, using the payment method you used for your purchase.